Your privacy is as important to us as street art is to urban culture. Learn how we protect your personal information.
Last Updated: December 2024
Urban Lotto Australia ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our lottery services.
Processing lottery entries, managing your account, and delivering prizes to winners.
Age verification, identity confirmation, and compliance with gaming regulations.
Responding to inquiries, providing technical support, and resolving account issues.
Analyzing usage patterns to enhance our platform and develop new features.
Sending promotional offers, cultural events updates, and newsletter content (with consent).
Meeting regulatory requirements, tax reporting, and law enforcement requests.
We do not sell your personal information. We may share your information with:
All sensitive data is encrypted using industry-standard SSL/TLS protocols.
Our servers are hosted in secure data centers with 24/7 monitoring and protection.
Strict access controls ensure only authorized personnel can access your information.
We conduct regular security audits and vulnerability assessments.
Under Australian privacy law, you have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information (subject to legal requirements).
Request restriction of processing in certain circumstances.
Request transfer of your data to another service provider.
Object to certain types of processing, including direct marketing.
To exercise these rights, contact us at privacy@urbanlotto.com.au
We use cookies and similar technologies to:
You can manage cookie preferences through your browser settings or our cookie consent tool.
We retain your personal information for as long as necessary to:
Generally, we retain account information for 7 years after account closure, as required by Australian gaming regulations.
Your information is primarily stored and processed in Australia. If we transfer information internationally, we ensure appropriate safeguards are in place, including:
We may update this Privacy Policy from time to time. When we make significant changes, we will:
Email: privacy@urbanlotto.com.au
Phone: 1800-URBAN-ART (1800-872-262)
Mail: Privacy Officer, Urban Lotto Australia, 123 Street Art Lane, Melbourne VIC 3000
If you believe we have breached your privacy, you can lodge a complaint with us or directly with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au