At Urban Lotto Australia, we believe lottery should be fun, creative, and safe. We're committed to promoting responsible gaming practices.
Decide beforehand how much time and money you want to spend. Stick to these limits and never chase losses.
Step away from lottery play regularly. Use our break tools to automatically pause your account when needed.
Only play with money you can afford to lose. Never borrow money or use credit to fund lottery play.
If you feel you're losing control, seek help immediately. We provide tools and resources to support you.
Set daily, weekly, or monthly limits on how much you can deposit into your account.
Control how long you spend playing with automatic session timeout reminders.
Temporarily or permanently exclude yourself from Urban Lotto Australia.
Review your playing patterns, spending, and wins over time.
Receive regular reminders about how long you've been playing.
Temporarily freeze your account for a cooling-off period.
Spending more money than you can afford
Chasing losses with bigger bets
Borrowing money to fund play
Neglecting family, work, or social obligations
Feeling anxious or depressed about lottery results
Lying about your lottery spending
If someone you care about is struggling with gambling, you're not powerless. Here's how you can help:
Talk about your concerns without judgment. Choose a calm moment and express your feelings honestly.
Avoid lending money or covering financial responsibilities that result from gambling.
Learn about problem gambling to better understand what your loved one is experiencing.
Consider counseling for yourself and encourage professional help for your loved one.